We value every customer’s experience. If you’re not satisfied with your purchase, please refer to the policy below:
1. Return Period
Returns must be requested within 7 days after receiving your item. The item must be unused, undamaged, and in its original packaging.
2. Return Conditions
- The item must be unused
- All original packaging and accessories must be included
- Non-customized, non-personalized items only
3. Non-Returnable Items
- Customized or personalized products
- Final sale or clearance items
- Returns due to subjective reasons (e.g., “not what I expected”)
4. Refund Process
Please contact our customer service with your order number and reason for return. Once we receive and inspect the returned item, your refund will be processed within 7–10 business days to the original payment method.
5. Shipping Fee
If the return is not due to our error or product defect, the return shipping cost will be borne by the customer.
Contact Us
If you have any questions about returns or refunds, feel free to contact us at: https://shop.orzfun.com